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Shipping and Returns

Shipping Policy

Country: United States

Shipping time*: 7-14 business days (not including the order fulfillment period)

* These shipping times are estimates, not guarantees. The estimates don’t include the time it takes to create your products.

Return Policy

Last updated on June 3, 2022

 

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at Forming the Family.

 

If the customer notices an issue with the products or anything else on the order, contact Forming the Family to submit a problem report.

 

The return address is set by default to the warehouse facility. Unclaimed returns get donated to charity after 30 days. If Forming the Family's warehouse facility isn't used as the return address, the customer will become liable for any returned shipments received.

 

 

Wrong Address If the end customer provides an address that is considered insufficient by the courier, the shipment will be returned to the warehouse facility. The customer will be liable for reshipment costs once we have confirmed an updated address with the customer (if and as applicable).

 

 

Unclaimed Shipments that go unclaimed are returned to the warehouse facility and the customer will be liable for the cost of a reshipment to said customer and/or end customer (if and as applicable).

 

 

Returned by Customer It is best to contact Forming the Family  before returning any products. We do not refund orders for buyer’s remorse, returns for products, as well as size exchanges. 

 

 

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

 

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

 

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Forming the Family reserves rights to refuse returns at its sole discretion.

 

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

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